Acceptance of Terms of Use

  1. . You agree and acknowledges that you have read, understood and agreed all the conditions, terms and contents including every amendments on the Platform, available on Platform in Terms of Use and further agrees to be bound by these Terms of Use available at Neo website and mobile app.
  2. You agree and acknowledge that neither us nor any of the Franchisee shall be liable in the event of you failing to adhere to the Terms of Use. Neo retains an unconditional right to amend this Terms of Use without any requirement to notify You of the same. You shall be responsible to check this Terms of Use periodically for changes. Your continued use of the Platform following the posting of changes to this Terms of Use on the Platform, will constitute Your consent and acceptance of those changes.
  3. Each purchase on the Service shall contain necessary instructions to redeem the Services. The terms of the Services shall be governed by these Terms of Use and any other terms as set out in such document confirm such sale of Service. You shall not be entitled to receive any credit, refund or cash back for the value of the Service sold, if you fail to redeem the Service within the expiry date or in accordance with the terms therein.
  4. You might be required to provide your credit or debit card details to the approved payment gateways while making the payment. In this regard, you agree to provide correct and accurate credit/ debit card details to the approved payment gateways for availing the Services. You shall not use the credit/ debit card which is not lawfully owned by you, i.e. in any transaction, you must use your own credit/ debit card. The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verification or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit/ debit card details. We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card.


General terms of Eligibility

Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Platform. Only individuals who are 18 years of age or older may use the Platform and avail Services. If you are under 18 years of age and you wish to download, install, access or use the Platform, your parents or legal guardian must acknowledge and agree to the Terms of Use and Privacy Policy in the prescribed format. Should your parents or legal guardian fail to agree or acknowledge the Terms of Use and Neo’s policies, you shall immediately discontinue its use. Neo or its Franchisee reserves the right to terminate your Membership and / or deny access to the platform if it is brought Neo’s or its Franchisee’s notice that you are under the age of 18 years.